Ordering Policies

For large quantity orders, please call our shop for discount!

Delivery Policy

All orders placed with Stock Health will be dispatched and delivered directly to your door within 48 hours of processing payment.

A flat rate of €5 will be applied to all orders up to 25kg and per 25kgs thereafter, while pallet deliveries will be provided at cost price according to your postal address. Our products are delivered nationwide and our Customer Service team in Cork is happy to assist with any queries Monday – Saturday (9am – 6pm) on 023-8842247.

Product Storage

Once your order arrives and you have checked the delivery docket that accompanies the goods, you must follow all storage requirements in accordance with the instructions on the labeling and packaging of the product. It is very important, if stated, that you securely store items out of reach of children and animals.

Returns & Refund Policy

Stock Health accepts Returns in certain circumstances. It is, however, the sole responsibility of the customer to ensure that all details of an order are correct and accurate prior to purchase. If you are unsure about any aspect of your order, please contact our staff in Bandon for additional support.

On receipt of your order, please check you are satisfied it is correct, in good condition and store as per instruction on labeling and packaging immediately. Returns are only accepted if you contact our team in Bandon prior to returning the product(s).

In order to return any animal medicines, Stock Health needs to be certain that the product(s) was stored correctly and as advised at all times i.e. refrigerated, away from sunlight etc before accepting the product back. The final decision on whether or not to accept a return in these instances shall rest solely with Stock Health.

All returns must be sent to:

Stock Health,

Distillery Bridge,

Bandon,

Co.Cork

Privacy Policy

Stock Health takes your privacy and security online seriously. This privacy policy describes how and why we obtain, store and process data that can indentify you. We may update this policy from time to time and shall indicate any such changes on the site.

We collect information from you when you register an account, when you contact us directly or use a contact form to get in touch. In addition, we may collect your IP address and use cookies unless you configure your web browser not to accept them.

However, we will not share information with any third party without your priority and clear consent. The information is used to fulfill your order and to contact you in the event of any query. Payment information is not stored by Stock Health, instead it is passed directly to our Payment service provider.

Sale of Animal Medicines

This site sells a range of drugs for use on animals the sale of which is regulated by Irish legislation. In order to administer these animal remedies to an animal you must be a person who is permitted to do so by the animal remedy authorization. If you make a false statement to this effect this may lead to criminal prosecution and either a fine or imprisonment if convicted. We reserve the right to refuse to supply any medicinal product.